Learner Guide-SITXCCS016 Develop and manage quality customer service practices Training And Assessment Strategy Core units AUMAMA002 Work effectively

Core units AUMAMA002 Work effectively in teams AUMASA011 Apply safe work practices in the automotive manufacturing environment AUMATK002 Prepare and operate tools

Core units BSBWHS303 Participate in WHS hazard identification

store and maintain stock SITXWHS005 Participate in safe work practices Elective units SITHCCC038 Produce and serve food for buffets SITHCCC042 Prepare food to meet special dietary requirements SITHKOP010 Plan and cost recipes SITXFSA007 Transport and store food SITXWHS006 Identify hazards

diseases and disorders AHCSOL305 Prepare growing media AHCWRK315 Respond to emergencies AHCWRK320 Apply environmentally sustainable work practices HLTAID011 Provide first aid TLIA0015 Organise receival and despatch operations TLID0016 Operate a forklift * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT611 Apply critical thinking for complex problem solving BSBTWK502 Manage team effectiveness BSBXCS402 Promote workplace cyber security awareness and best practices ICTICT608 Interact with clients on a business level ICTICT618 Manage IP

Learner Guide-SITXCCS016 Develop and manage quality customer service practices Training And Assessment Strategy Core units AUMAMA002 Work effectivelyOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce