Unit Knowledge Guide-RIIERR302E Respond to local emergencies and incidents FBP Units of competency PSPGEN002 Use

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients If you require RPL Kits with comprehensive benchmarking

Core units BSBLDR522 Manage people performance BSBPMG541 Manage complex projects CUAIND512 Enhance professional practice using creative arts industry knowledge CUAPPR515 Establish and maintain safe creative practice Elective units BSBWHS504 Manage WHS risks BSBWHS521 Ensure a safe workplace CUACOS405 Develop expertise in pattern development for costume BSBATSIM514 Recruit and induct staff BSBHRM525 Manage recruitment and onboarding BSBMKG541 Identify and evaluate marketing opportunities CUAGRD502 Produce graphic designs for 2-D and 3-D applications CUAGRD515 Design and manipulate complex layouts CUADES511 Implement design solutions CUADES512 Establish

easy conditions Group A

Core units FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD415 Manage overdue customer accounts FNSCUS412 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Electives BSBLDR411 Demonstrate leadership in the workplace BSBLDR414 Lead team effectiveness BSBOPS305 Process customer complaints * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCMED002 Facilitate mediation CHCMED003 Consolidate and conclude mediation CHCMED001 Prepare for mediation If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-RIIERR302E Respond to local emergencies and incidents FBP Units of competency PSPGEN002 UseOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner