LLND Kit-SITXCRI003 Respond to a customer in crisis SHB aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBCOM501 Identify and interpret compliance requirements BSBRSK501 Manage risk FNSORG512 Develop

Units of competency FNSACC512 Prepare tax documentation for individuals FNSACC603 Implement tax plans and evaluate tax obligations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBINS402 Coordinate workplace information systems BSBLDR414 Lead team effectiveness BSBWHS411 Implement and monitor WHS policies

drawings and specifications CPCCJN3100 Process materials to produce components using static machines CPCCOM3006 Carry out levelling operations CPCCWHS2001 Apply WHS requirements

LLND Kit-SITXCRI003 Respond to a customer in crisis SHB aggressive or abusive customers SIRXCEG009Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational