Unit Knowledge Guide-MEM18087 Service and repair domestic and light commercial refrigeration and air conditioning equipment UEG Core units FNSPIM313 Work within

Core units FNSPIM313 Work within the personal injury management sector FNSPIM419 Maintain relationships with personal injury clients Elective units FNSISV408 Manage handling and settlement of routine insurance claims for retail clients FNSPIM415 Manage personal injury case loads FNSPIM434 Manage personal injury claims FNSPIM505 Use medical knowledge in the management of personal injury claims BSBINS401 Analyse and present research information BSBLDR301 Support effective workplace relationships BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBOPS304 Deliver and monitor a service to customers BSBPMG430 Undertake project work * We can develop additional elective units that are not listed on request (Please contact us for further information)

evaluation and reporting program * We can develop additional elective units that are not listed on request (Please contact us for further information)

service and repair track type drive and support systems AURKTA111 Diagnose and repair mobile plant hydraulic systems AURKTB101 Diagnose and repair mobile plant braking systems AURKTD102 Diagnose and repair mobile plant steering systems AURKTQ101 Diagnose and repair mobile plant final drive assemblies AURKTX101 Diagnose and repair powershift transmissions AURTTC103 Diagnose and repair cooling systems AURTTF105 Diagnose and repair engine forced-induction systems AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA103 Communicate effectively in an automotive workplace AURETH002 Service and maintain battery electric vehicles AURETH101 Depower and reinitialise battery electric vehicles AURETK002 Use and maintain electrical test equipment in an automotive workplace AURETR007 Apply knowledge of automotive electrical circuits and wiring systems AURETR010 Repair wiring harnesses and looms AURETR011 Install basic ancillary electrical systems and components AURHTQ102 Diagnose and repair heavy commercial vehicle final drive assemblies AURHTQ103 Diagnose and repair heavy vehicle drive shafts AURLTZ101 Diagnose and repair light vehicle emission control systems AURLTB103 Diagnose and repair light vehicle hydraulic braking systems AURLTE001 Remove and install light vehicle engine assemblies AURLTE102 Diagnose and repair light vehicle engines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCADV005 Provide systems advocacy services CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCMHS002 Establish self-directed recovery relationships CHCMHS003 Provide recovery oriented mental health services CHCMHS004 Work collaboratively with the care network and other services CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCMHS009 Provide early intervention

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-MEM18087 Service and repair domestic and light commercial refrigeration and air conditioning equipment UEG Core units FNSPIM313 Work withinOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner