SCORM Compliant Package-ICTSAS311 Maintain computer hardware Learner Resources (Q) Core units MSMENV272 Participate in

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIRIS402E Carry out the risk management process RIICWD503E Prepare traffic management plans and traffic guidance schemes * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas BSBESB406 Establish operational strategies and procedures for new business ventures BSBOPS402 Coordinate business operational plans CPCWHS1001 Prepare to work safely in the construction industry CUADES411 Generate design solutions CUADES423 Research and apply techniques in spatial design MSMENV672 Develop workplace policy and procedures for sustainability * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirement RIICWM401E Supervise civil works RIIRIS401E Apply site risk management system Elective units BSBINS402 Coordinate workplace information systems BSBOPS404 Implement customer service strategies BSBSTR402 Implement continuous improvement RIICPL401E Supervise the installation of underground services using open excavation RIICWM402E Supervise civil works contractors RIIWHS302E Implement traffic management plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs FBPFSY4001 Supervise and maintain a food safety plan FBPTEC4003 Control food contamination and spoilage FBPTEC4007 Describe and analyse data using mathematical principles MSMENV472 Implement and monitor environmentally sustainable work practices Elective units BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBINS401 Analyse and present research information FBPAUD4001 Assess compliance with food safety programs FBPFST4001 Apply food processing technologies FBPFST4002 Carry out sampling and testing of milk at receival FBPFST4003 Apply digital technology in food processing FBPFST4005 Document food processes and supporting procedures FBPFST4007 Establish operational requirements for a food processing enterprise FBPFST4012 Apply water management principles to the food industry FBPFST5001 Monitor refrigeration and air conditioning systems in food processing FBPFST5002 Identify and implement required process control for a food processing operation * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-ICTSAS311 Maintain computer hardware Learner Resources (Q) Core units MSMENV272 Participate in* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.